Customer Service Support Expert (Contract) Ms Dynamics Cms

My client is actively looking for a Customer Service Support Expert for a long term daily rate contract based in Dublin City centre Hybrid working options are available for this role.
The Customer Service Support Expert must be proficient in working on Agile projects with a previous experience of MS Dynamics Case Management Solution (CMS) development is highly desirable.
We are looking for a dedicated Customer Support expert who can support our customers, ensuring their inquiries and issues are resolved promptly and effectively.
Necessary skills include: Technical Skills At least two years of dedicated customer service experience in supporting Customer Relationship Management (CRM) and Case Management Solution (CMS).
Demonstrated expertise in handling the customer related queries, ticketing system and support end user requests.
Exceptional communication skills, with an emphasis on collaboration and innovative problem-solving.
Understanding of technical solutions, management of process flows and handling of different user request.
Understanding of digital platforms, including web, mobile and phone A strong team player with a commitment to manage customer queries in a fast faced ICT support environment.
Experience with MS Dynamics CMS solution query handling is an added advantage.
A history of significant contributions to ticket support systems, particularly in a BAU (business as usual) operational environment.
Proven ability to collaborate effectively with development teams, and business to handle the customer queries effectively and efficiently.
Attention to detail in addressing the queries and contributing towards the product enhancement is an added advantage.
Non-Technical Skills Creative thinking and Problem solving skills Good Collaboration skills Proficiency in the English language Team player with excellent communication skills Qualifications Any relevant Customer Support certification Any ICT or Degree Qualification (Level 6 or above) If you feel you are a good fit for this role then please do apply through the portal provided with your up to date C.V and contact number.
Skills: MS Dynamics CMS Customer Service Dynamics CRM