Customer Service Technical Agent - Finnish Speaker - Remote Role

We are currently recruiting fluent Finnish speakers to work in Technical Support.
This role is an entry-level position as a Customer Support Technical Agent working with Finnish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.
The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic, and motivated to take charge of both customer satisfaction and query resolution.
Day-to-day duties:Answer incoming contacts via phone, mail, and ticket system promptly and professionally.Resolve B2B customer queries using the relevant tools and systems.Work to achieve individual and team-specific goals.Assist with mentoring new hires.Essential Competencies:Interested in working with IT.Good customer service and communication skills.Fluency in English and Finnish.Friendly and outgoing manner.Salary and benefits:32,000 Euro salary + 25 percent uplift on Evening/Weekend hours.Bonus.Fully remote.Full training provided.Career progression.Casual social atmosphere.
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