Customer Service/Telesales Executive - Courtown Wexford (20 hrs Part Time)Musgrave is one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one in three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest, and MusgraveMarketPlace.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland, and we are making changes across the company to ensure that happens.
We want to make a positive impact on the world and will support our suppliers and customers to make a difference too.
Please note that in this role, weekend availability will be required over 7 days, and it is a hybrid role. Responsibilities The purpose of the role is to ensure timely delivery and accuracy of all customer orders while upselling and cross-selling all upcoming promotions or new products available to a large portfolio of existing customers.
This is a fast-paced role and would suit someone who has previous customer service experience and the ability to communicate over the phone.
Act as the first point of contact for all customer queries.Process customer orders within agreed timescales and issue relevant paperwork for sign-off.Provide support to the Telesales Manager with key contracts administration, including collating reports and resolving queries.Collate inter-company orders and liaise with other branches and re-order to ensure a smooth and efficient service.Liaise with re-order on all aspects of eliminated and inactive codes and update the system accordingly.Work daily with re-order, operations, and transport to ensure customer queries and complaints are resolved in a timely manner.Experience, Skills, and Education Previous experience in customer service, administration, or telesales is an advantage.Excellent communication and organisational skills.Leaving Certificate and third-level education desirable.
#J-18808-Ljbffr