Customer Services Admin

Customer Service Admin Contract Opportunities Are you interested in gaining valuable experience in Customer Service Administration?
Were currently looking for talented individuals to join our team on a specific-purpose contract to support us over the next few months!
This is an excellent opportunity to contribute to our business during a busy period while showcasing your skills in a dynamic and supportive environment.
Send us your CV today and join us in delivering outstanding customer service!
Role Specifics: Job Title: Customer Service Administrator Business Unit: Recycling Reporting to: Customer Service Manager Location: Bord na Mna Recycling Newbridge Key Responsibilities: Handle a high volume of inbound calls with professionalism and efficiency.
Identify customer needs, resolve complaints, and provide solutions.
Ensure communication aligns with company best practices, policies, and procedures.
Maintain ownership of calls through the full lifecycle of the customers request.
Communicate effectively via email with customers.
Meet daily, weekly, and monthly activity targets.
Foster good working relationships with colleagues for efficient service delivery.
Ensure all information is processed to agreed standards and report any customer complaints to the manager.
The Ideal Candidate Will Have: 1-2 years of experience in a similar customer service role.
Experience in the Customer Service/Waste Industry (advantageous).
Proficiency in Microsoft Office, with a strong knowledge of IT systems.
Flexibility to work across various areas within the company.
Eligibility to work in Ireland.
Proficiency in the English language.
Bord na Mna is an equal opportunities employer.
Skills: Detail oriented Time Keeping Team Player