Company description: Fannin Limited is part of DCC Vital.
At Fannin we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health.
But what we deliver is more than simply the mechanics of treatment, we seek to be the best service provider of Medical Devices, Medicines and Services to the healthcare sector.
With the heritage of care giving dating back to 1829 we have track record in medical supplies and pharmaceutical distribution to support our claims.
We deliver confidence in our ability and with the backing of DCC, one of Irelands largest PLCs, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce.
For information aboutjob opportunities at Fannin and across the wider DCC Vital business, please visit the DCC Vital career site at Job description: Role: CustomerServiceAdministrator Reports to: Customer Services Manager Duration: Contract Location: Leopardstown Summary The successful candidate will be based in Leopardstown working as part of the Customer Service Team.
The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.
Principal Duties and Responsibilities: Dealing with all aspects of customer orders.
Dealing with product returns and credit notes.
Dealing with customer enquiries, requests, backorders and record management.
Ensuring all customer queries and issues are resolved promptly and thoroughly.
Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
Scheduling orders for delivery Dealing with Quality and other Departments Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
Supporting Sales Teams & Managers Providing administrative support to other departments, as required Qualifications & experience: Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
Excellent verbal & written communication skills Working knowledge of SAP Pharmaceutical experience desirable Working knowledge of SAP A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.
The successful candidate will be: Flexible, hardworking and enjoy working with people.
Articulate, courteous with a friendly telephone manner.
Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
Independent but able to work in a team environment, supporting team objectives.
Skills: Customer services Pleasant Telephone manner Excel
