Customer Service Administrator BNM Recycling Open to public competition Our Recycling Business Unit currently has a need for a Customer Service Administrator x 2, on six month fixed term contracts.
The roles will be based at Bord na Mna Recycling Newbridge and will report to the Customer Service Manager.
The successful candidates will execute excellent customer service in line with the company's best practices, policies, and procedures.
Role Specifics: Job Title: Customer Service Administrator Business Unit: Recycling Reporting to: Customer Service Manager Location: BNM Recycling Newbridge/Hybrid Duration: 6 Month FTC HR Contact: Robyn Lynch Apply on or before: 10th November 2024 Eligibility: Open to public competition The Role: The main duties and responsibilities of the roles will include the following: Handle a large volume of inbound calls in a timely manner.
Follow communications given by management to ensure highest level of quality on calls.
Identify Customer Needs, Resolve Complaints and provide solutions.
Report customer complaints and pass on customer comments to the manager so that improvements and/or changes or new services can be developed.
Maintain Ownership of calls throughout the lifecycle of the Callers request Handle communications via Email from Customers Meet Daily, Weekly & Monthly activity targets set for Service, productivity and quality.
Liaise with others as required to foster good working relationships to enable efficient service delivery.
Record and process information to agreed standards.
All employees are expected to co-operate fully with all provisions taken by the company for ensuring Health and Safety, and Welfare of co-employees and members of the public using the premises.
Act professionally and courteously with all colleagues and members of the public.
The Person: The ideal candidate will possess the following qualification, skills, knowledge, and attributes.
Minimum 1-2 years experience in similar role Experience in the Customer Service/Waste Industry a distinct advantage Good IT proficiency with strong knowledge of Microsoft Office Good systems knowledge to include Microsoft office suite - ECDL Cert desirable.
Must be flexible to work across other areas, as required.
Eligibility to work in Ireland is required.
Proficiency in the English language required.
If you wish to be considered, simply click Apply on the job advert.
Bord na Mna is an equal opportunities employer.
Skills: Communication Organisational Team Player