Company Description LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.
Our platform operates in dozens of markets and focuses on ease of use for our customers along with integrity & security for the data they trust us with. If you are looking for a challenge, we can provide this within a very dedicated and expanding team environment, where you can help shape the future with us.
We are experiencing an exciting expansion phase and are adding to our existing team, having recently closed off a series A funding round with our investor United Healthcare, so right now is the time to join us!
Job Description
LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.
We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.
You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.
What will I be doing?
Answering incoming calls and responding to customer's emails and online chat queries
Providing product and service information to customers
Managing and resolving customer issues
Identifying and escalating customer issues to management
Engaging in up-selling and add on sales in your interactions with customers
Documenting all call information according to standard operating procedures
Recognising, documenting, and alerting the management team of trends in customer queries
Completing call logs and reports
Other duties as assigned
Qualifications
Bsc in Business or buiness related field
Fluent English
Customer Service orientation
Strong interpersonal skills
Ability to communicate clearly and effectively
Patience and attentiveness
Organisational skills
Attention to detail and accuracy of work
Problem analysis and problem-solving
Professional at all time
What skills are a bonus?
Fluency in a second language
Healthcare background
What competencies are required?
Initiative
Analytical Thinker
Teamworker
Project Management skills
Innovation
Additional Information
What are the benefits of working with LetsGetChecked?
The successful applicant will work as part of a focussed team, where no two days are the same and there are opportunities for success.
Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements
Free testing kits monthly to monitor your own health
Competitive salary
Tax Saver
What are the job specifics?
Location: Dublin – Dun Laoighre
Duration: Full time – Permanent
Start Date: ASAP
