About WayflyerOur mission is to empower eCommerce stores to unlock their full potential. Join us!Wayflyer is revolutionising eCommerce by levelling the playing field for founders across the world. Our first product, the Merchant Cash Advance, solves a major pain point for brands: access to short-term finance to fund inventory and marketing spend.
Since launching in April 2020, we've deployed over $1.5bn in funding to 1,000's of eCommerce founders across 10 countries.
We're a fast-growing, venture-backed startup that serves a critical need for eCommerce entrepreneurs. You'll be joining an ambitious, collaborative team that's working on a huge opportunity.
We have a very exciting role available on our Dublin-based Customer Success team. Our Customer Success team is responsible for all existing Wayflyer customers. They take full ownership of Wayflyer's diverse customer base and drive renewals, upsells and cross-sells.
What you'll doManage a large customer pool and drive Wayflyer's revenue through upsells and renewals.Empathise with every aspect of the customer experience, putting customers' needs first.Guide and coach customers and sales with a dedicated customer success process.Coach customers to be product experts using Wayflyer dashboards.Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.Identify common customer challenges.Work cross-functionally to implement solutions as the voice of the customer.Knowledge, skills and experience1-2+ years of customer facing (corporate) experience, ideally in sales or account management.Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.Strong interpersonal skills and experience building strong internal and external relationships.Consistent track record of highly-professional customer service in a fast paced, dynamic environment is a plus.Diplomacy, tact, and poise under pressure when working through customer issues.Analytical, numbers-driven and mathematical.Experience in Google Ads and Facebook is a bonus.Business fluency in Spanish.What happens next?We'll review every application we receive. If we're interested in taking your application further, we will be in touch to find out more about you and what you're looking for.
What perks and benefits do we offer?Equity schemePrivate healthcareGenerous paid leave + public holidaysHome working equipmentSupportive parent policies
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