About us.
Technology that transforms the way organisations protect people and the planet for future generations.
Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.
By developing leading software solutions that safeguard people and the environment, we are positively impacting the world.
Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.
If you're interested in positively impacting the lives of others and being a part of a rapidly growing global organization, we hope you'll consider joining us!
We are a fast-growing SaaS business working with some of the world's leading organizations, helping them to improve people's lives and the environment.
Our well-respected internal experts provide a range of software solutions across three key verticals: ESG (Environmental, Social & Governance) , EHS (Environmental Health and Safety) and Chemical Safety.
Our people and culture are what sets us apart.
We put our people first, empower to drive accountability, build trusted relationships, execute with pride, and champion protection.
We celebrate rich diversity which fuels innovation and transformation.
We're Scaling organically, and with strong PE investor, APAX we've got the financial capital and expertise to grow our capabilities and reach through acquisition.
Are you keen to be part of our next phase of growth?
Read on to learn more.
Agree # #LifeAtEco #MakingADifference #Sustainability #ESG #EHS About the Role The Customer Success team is a highly collaborative, fast-paced and evolving group responsible for nurturing and growing relationships with EcoOnline's Enterprise and Mid-Market customers.
We move quickly and experiment with new strategies, all while keeping the ultimate focus on our customers' success.
We engage with end-users and stakeholders alike to ensure our customers love, adopt and grow with EcoOnline.
Our vision is to make our customers environments safer in order to thrive.
Our team works hard, works together, and has fun while we strive for success.
Responsibilities The Customer Success Manager holds responsibility for accelerating growth and profitability from our Mid-Market customer accounts, utilising account management methodologies to understand and support clients' strategy and challenges.
Working with EcoOnline products and clients to deliver: Account mapping (understand the business and strategy) Stakeholder identification and management requirements MI requirements Life cycle management (Onboarding, adoption, maintenance, development, renewal) Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organisations.
Consult with and manage account stakeholders, to maximise service delivery performance in a consistent and sustainable way.
Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified.
Support line manager to deliver broader group related goals.
Management of assigned Key Accounts, to include: Accountable for managing contracts & renewals Finance enquires/invoicing escalation PO Escalation Quarterly/Biannually client Review Meetings Identification of upsell and Cross Sell opportunities Support sales process, working closely with sales function to maximise NRR Support the design and execution of the go to market strategy.
Qualifications 2+ years of experience in similar role in a SaaS environment Preferably degree educated, or similar work experience.
Strong Key Account Management experience within a SaaS business (2+ years).
Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team.
Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM).
Excellent influencing abilities/people management skills.
All experience and education considered.
Proven track record in similar role.
Proven ability to build and develop interpersonal relationships externally and internally.
What We Offer: EcoOnline has a flexible workplace policy that allows you to work on a hybrid remote basis, both from home and in the office .
We want you to be able to do your best work no matter where you are.
We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else!
Our Values: Personal Health & well-being: UK Benefits: 25 days holiday (1 day extra per year of service up to total of 30 days) Flexi time system (at managers discretion) Pension (4% ER contribution / 5% EE contribution) Group Income Protection (70% of base salary, until state pension age) Group Life Cover (3 x basic salary) Private Health Care (BUPA) Work Phone and Broadband (depending on role) Parental Leave / Adoption Leave/Time off for Antenatal Care Ireland Benefits: 25 days holiday (1 day extra per year of service up to total of 30 days) Flexi time system (at managers discretion) Pension (4% ER contribution / voluntary EE contribution) Group Income Protection (2/3 of base salary until age 66) Group Life Cover (4 x basic salary) Private Health Care (Laya Healthcare) Work Phone (depending on role) Parental Leave / Adoption Leave/Time off for Antenatal Care Interested but don't feel you meet all the qualifications?
Our recruitment team assesses and reviews all applications against the role and business needs.
We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability.
Our priority is to ensure we set people up for success.
Diversity, Equity & Inclusion.
EcoOnline is proudly an equal opportunity employer.
We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex.
We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Celebrating differences is part of our DNA as is diversity drives innovation.
#LI-REMOTE