Ok, so here's the skinny on us: Peptalk is a Psychological Health & Safety Platform, designed for the hybrid work environment, that focuses on team development and performance.
We embed the positive behaviours and habits that are essential to succeed while powering individual employee wellbeing.
We do this through shared experiences, authentic conversations, and real-time team sentiment analysis.
We are currently in a period of exceptional growth.
The world of work is transforming, teams are now the center of gravity for organizations and PepTalk is becoming an essential driver of culture and performance.
With this in mind, we are now looking for someone who wants to get on the rocket ship in the role of customer success manager.
If you believe that we are a good match PLEASE hit us up with both a cover letter AND a CV.
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As our client portfolio expands across the globe, the senior leadership at PepTalk are looking to add an experienced customer success professional to the team.
The successful candidate will have a unique opportunity to influence in this dynamic start-up environment and see their work make a real difference.
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So, here's the scoop on the role … Our customer success team are busy people! They're also really sound.
They work with our customers to bring PepTalk's Psychological Health & Safety programme to life for their employees.
You will join the team, looking after your own portfolio of clients on their PepTalk journey.
As a scaling start-up, our offering is continuously evolving.
You will work across the business on strategic projects to ensure all our clients achieve maximum value from PepTalk, while approaching your portfolio of clients with a change management mindset to ensure their readiness to succeed.
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What does the role call for? This role calls for someone who is results and outcome oriented, with a demonstrated empathy and understanding of business goals and client needs.
You have a genuine passion for making the work environment a better place.
Your approach to relationship building inspires trust and confidence in your clients.
You crave an opportunity to innovate, offer better ways of working and bring your knowledge, experience or enthusiasm to bear in the start-up environment.
You will have an ability to prioritise workloads, manage schedules and collaborate with other teams (like our program, technology, marketing and sales team).
You're comfortable presenting and advising at c-suite level and enjoy hosting client events.
You make good decisions and exercise your judgement in situations that are not clear cut.
Most of all, the idea of taking on a role you know you would excel at AND in a start-up environment, keeps you up at night (em, mostly with excitement, not fear!).
Qualifications: 2+ years' experience in a customer success management role 3+ years in a relevant discipline such as account management, client service, sales, human resources, learning and development, change management, or project management Practised at learning new technology You will likely hold a third level degree alongside your experience You will hold a full drivers licence Experience in the Construction Industry would be beneficial So what does it involve? Managing a portfolio of clients on their PepTalk journey, through onboarding, change management training, program delivery, stakeholder engagement, events and reporting etc Responsible for Key Performance Indicators and business case analysis and reporting Developing and nurturing relationships with key client contacts, influencers, and C-Suite sponsors Helping to shape and progress client strategy and sharing feedback across the business Working alongside your clients to embed and develop a culture of employee engagement in the organisation Collaborating with internal teams to tailor a program that suits your clients' needs Travel to client sites as required Pitching in with the rest of the team for our big client events and global launches! Anything else …? I guess just to say 'we are open'; open to whatever your background or status is.
We don't care how young, old or middley you are.
We just want to do great work and be surrounded by great people.
So if you are human (or at least mostly human) that works for us.
This role could involve working with our US, APAC customers so if a different time zone or location suits your lifestyle we are all for it.
A bit about what matters to us at PepTalk: We want good stuff for people, for our customers, their families and friends.
We believe in the power of people and community.
Great stuff happens in business, at home, in life when we are at our very best, mentally, physically and emotionally. We believe change = possible + accessible. We like a bit of craic! Work should be challenging but it shouldn't be a drag, and we aim to have fun as we go. We tell it like it is.
In our team meetings, to ourselves and to our customers.
We are credible because we are straight-talking and we care enough to be honest. We love to inspire and be inspired. We love a good conversation, things are best when they are two-way.
We are not B2B or B2C, we are H2H (Human to Human).
We debate, ferociously.
That's where some of the best decisions come from. The mothership has landed? Sounds like this is right up your alley, well get applying stat! Use Rezoomo to apply with a CV and cover letter anything else that should be included? you can add relevant questions in rezoomo - like do you need a work permit to work in Ireland, Salary expectations etc.]. Don't just send the same cover letter to every job.
Think about it, research us, consider your fit and what you may gain from this experience.
Consider the gaps you may hit (there will be some) so you're aware of what they might be, and most importantly tell us about you. The perks A competitive salary Health and Pension benifits Wellness Days every Friday before a bank holiday (Told you we're sound) Remote working options and a flexible environment that promotes wellness and work life balance Unlimited vacation. An exciting and versatile job with career development opportunities and progression. The opportunity to work with a talented and diverse team in an inclusive work environment. A learning culture where continued learning & development is supported and encouraged. To apply, we will need : · A CV
· A letter, please don't send a 'Dear Sir/Madam' application letter, write from a person to a person, real talk
· To make us want you like a first non-alcoholic drink on a Friday
Feel free to cyber stalk us! · Twitter, Instagram & Facebook : @PepTalkHQ
· Linked-in : PepTalk The Team Experience Platform
· Or on interweb @ www.peptalk.com (new shiny website)
