SoSafe named a Strong Performer in The Forrester Wave: Human Risk Management Solutions, Q3 2024.
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We are looking for Customer Success Managers who will help us achieve measurable results and generate real impact with customers.
If you want to make the internet a bit safer in one of the most exciting industries of digitalization, as part of a highly motivated team of software developers and ex-consultants, then you should keep reading!
Your missionWith a customer and product-centric mindset, you will own a book of business in SoSafe's customer base and ensure their success with SoSafe's product suite.
You will be accountable for building relationships and delivering customer value to ensure retention and drive growth.
Your duties in our Customer Success team will include:Advising customers on cyber security awareness measuresHandling security awareness campaigns with SoSafe's customers and highlighting ROIConception and completion of business reviewsManaging commercial negotiations (including renewals and upsells)Proactive assistance of customers in achieving their goalsContributing feedback to our product development team as the voice of the customerLeveraging relationships to identify key reference and case study candidatesYour profileYou are customer-centric and have:
2+ years of practical experience as a Customer Success Manager or in another customer-facing & quota-carrying roleConfidence in discussing commercial details with customers (renewals and upsells)The ability to oversee multiple internal and external stakeholders across various customers and projectsExperience in a SaaS environment and eagerness to continue learning about evolving technologyA team player mindset and desire to be part of a learning teamWhy us?At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place.
You will have the opportunity to make a real impact, surrounded by a vibrant and encouraging team and an environment dedicated to your professional growth.
What we offer:Work-Life Balance:Flexible hoursState-of-the-art techAnnual company off-siteRegular team eventsOpenUpOther Perks:Referral BonusPension SchemeAbout usWe are one of the fastest-growing security awareness scale-ups worldwide.
By putting people first and focusing on behavioral science, we are disrupting the status quo of Cyber Security.
Backed by strong VC funding from Highland Europe and Global Founders Capital, we are looking for motivated team players to assist us with our ambitious mission and international expansion.
At SoSafe, you will take ownership of your work and growth, taking your career to the next level!
If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place for you!
Are you our next Cyber Security Hero?
Come work with us in our HQ in Cologne, our offices in Amsterdam, Berlin, Paris, or Lisbon, or at our co-working locations in Dublin, Munich, London, or Chemnitz.
Join us on our journey to make the digital world a safer place now!
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