Customer Success Manager - North America Late Shift At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
What you'll do: This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals. The role manages diverse, high-profile and/or key accounts.
Key tasks of this role:
Develop a trusted relationship with key stakeholders and decision makers.Understand and respond to customer needs, bringing the customers' value into focus.Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.Provide expertise to customers' use of SAP Cloud solutions.Facilitate access to product and functional expertise for certain topic areas.Provide personalized Quarterly Release Review & Continuous Trend analysis for risk mitigation.Meet customer expectations by anticipating and orchestrating the resolution of their top issues.What you bring: Proven record of successful account management and a proactive learner.Customer orientation and focus on quality.An understanding of IT landscapes and lifecycles with a focus on SAP Solutions.Knowledge of SAP Preferred Success & Cloud Solutions is an advantage.Ability to deliver results under pressure and take ownership of assigned tasks.Excellent communication skills and a positive attitude.EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE Bachelor or Honours Degree is an advantage.3 years' experience in Customer Success Management or a customer-facing role.Experience in working in global/virtual teams is an advantage.Work with customer assignments located in North America, aligning daily shift pattern with local business hours.Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. This position can be based in either the Galway or Dublin locations.
We win with inclusion: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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