Customer Success Partner Advisor with French At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
What you'll do: The Renewal Advisor has overall responsibility for the daily management of assigned Active Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.Maximize the value that customers and SAP receive through maintenance and services adoption and use of the customers' deployed software for the mid-tier customer segment.Serve as the primary point of contact for customers and maintain customer satisfaction through issue mitigation and escalation management.Retain the revenue associated with customers within your portfolio, effectively positioning the Active Renewal Line of Business value proposition to leverage adoption of our solutions and services.Interact with customers primarily via telephone.Develop and implement account strategies and plans for renewal customers that increase revenue retention and growth.Increase maintenance revenues through improved renewal rates, cross-sell or upsell opportunities, and Maintenance Winback.Track SLA performance and overall customer satisfaction.Meet or exceed account-specific revenue and profitability goals for the account portfolio.Maintain a close working relationship with other regional business teams, such as Account Executives, Services Account Managers, AGS support personnel, GADs, MU Maintenance Managers, and other customer-facing personnel, in support of global customers and corporate functions.Act as the primary escalation point for accounts within your portfolio.Drive opportunity development, including growth and qualification of pipeline in conjunction with assigned Account Executives, and accurate forecasting of the renewal opportunities.Manage deal management and commercial negotiation of the entire opportunity, from initial contact to closure, for renewals.Facilitate quarterly Account Reviews with customers and account team members to confirm ongoing customer account goals and strengthen relationships.Manage the assignment of new accounts into your portfolio.What you bring: Fluent in English and French are mandatory. Fluency in other European languages is a plus.3-5 years of experience in the following areas:Maintenance RenewalsSelling or delivering consulting servicesManaging complex customer engagementsCommercial experience, including developing account management plans and contract negotiationExperience in Complex Account ManagementProficiency in Microsoft Office: Excel, PowerPoint, Word, and OutlookBachelor equivalent qualification is preferredMeet your team: You will play a vital role in a dynamic team whose primary focus is to maximize the value that customers and SAP receive through maintenance and services adoption and usage. Your contributions to our team will be valued in our drive to enhance our customer relationships and securing recurring revenues.
Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. This position can be based in Dublin. Please click on this link to discover the vast array of benefits made available to SAP employees.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 400235 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
