Customer Support Coordinator Location: Baldonnell, Dublin 22 Contract: Permanent Position: Full-Time Hours per Week: 37.5 Hours Hours of Work: Monday to Friday, 9:00 AM 5:30 PM Salary: €28,000 to €30,000 per annum Work Environment: Office-Based Company Overview: Our client is a well-established organisation in the automotive services industry, offering innovative solutions to customers throughout Ireland.
They specialise in providing top-tier customer service and operational support, ensuring seamless service delivery for their expanding customer base.
As they continue to grow, they are seeking a Customer Support Coordinator to join their team and contribute to their ongoing success.
The Role: As the Customer Support Coordinator, you will be responsible for managing customer interactions and supporting day-to-day operations.
This includes handling customer queries over the phone and via email, coordinating service requests, and ensuring accurate data management.
You will play an essential role in ensuring that customers receive timely and professional support, contributing to the overall efficiency and success of the business.
Key Responsibilities: Respond to customer queries via phone and email, providing prompt and professional assistance Coordinate service requests and follow up with internal departments and external vendors Maintain and update customer records in internal systems Process customer orders, including arranging for the dispatch of necessary documents and materials Assist in resolving customer complaints and issues, ensuring satisfactory outcomes Manage general administration tasks, including invoice pre-authorisation Collaborate with various internal teams to ensure seamless service delivery Ideal Candidate: Minimum of 1 year of professional telephone-based customer service experience Fluent in written and verbal English with excellent communication skills Proficient in using Microsoft Office (Excel, Word, etc.)
2+ years of experience in customer service or sales, ideally within a corporate environment A second language is an advantage but not essential Strong organisational skills with the ability to prioritise tasks and meet deadlines Self-motivated and proactive, with the ability to work independently and as part of a team Full, clean driving licence ECDL certification or equivalent experience preferred Knowledge of Kerridge software is an advantage but not essential Why Apply?
Join a growing company in the automotive services industry Develop your skills in a fast-paced, customer-focused environment Be part of a supportive and collaborative team Application Process: If you meet the criteria and are excited about joining a dynamic organisation in the automotive industry, we encourage you to apply.
Please submit your CV detailing your relevant experience.
Note: Candidates must have a valid work permit to apply for this position.
Hall Recruitment is an equal opportunity employer.
Skills: Professional Telephone Skills Fluent English PC Literacy Customer Service Experience Organisation and Time Management Problem-Solving Skills Team Collaboration