Innovate to solve the world's most important challengesCustomer Support Manager - CSM As a Customer Support Manager - CSM at Honeywell, in Ireland, you will be responsible for establishing a management operating system utilizing salesforce.com with assigned Airline customers that includes regular performance reviews (Delivery, Technical Support, Product Performance, CMM Updates, promote portal/improvement initiatives), all cumulating in an improved Airline Customer Experience. This is a hybrid role, 3 + 2 days model.
Since the invention of autopilot in 1914, we've been a leader in innovation for the Air Travel industry. Today, thousands of Honeywell products are used in aircraft and airports around the world.
Duties Establish and drive execution of Airline survey improvement plans and reliability initiative and accountable for communication and development of action plans as a result of Customer Effort Survey results.Ensure the Airline improvement plans translates into increased satisfaction on Boeing/Airbus OEM Industry Survey Results in the top quartile of all participating suppliers.Drive Customers to provide efficient order information through increased M2M, electronic ordering, etc to reduce potential encumbrance throughout the delivery process.Develop a plan and execute sustained closure of Airline Service Requests to their established deadlines, ensuring an execution rate of > 95%.Lead Airline change management communication as it relates to business policies and systemic process changes.Key skills and qualifications Bachelor's in Business, Engineering or related field and experience of 5 years in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management.Indirect influencing skills, within a large global organization requiring interaction across multiple countries.Ability to learn / utilize numerous applications (examples, SalesForce, SAP, Tableau, and other complex tool sets) primarily through self-training.Demonstrated partnering skills with key internal and external customers, demonstrated strong bias for action and strong internal network.Ability to quickly adapt to differing management styles across multiple customer business teams with strong verbal and written communications skills.Our offer A culture that fosters inclusion, diversity, and innovation in an international work environment.Market specific training and ongoing personal development.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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