Customer Support/Sales Specialist

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist to work at our head office in Galway and play a critical role in maintaining and providing resources to the growing number of customer clients internationally.
ResponsibilitiesDevelop good business relationships with new and existing customers.Process customer purchase orders and enquiries.Manage and process customer enquiries by both phone and email.Identify opportunities to up-sell and cross-sell products as per customer requirements.Inform customers on the technical benefits of our products.Work and support external sales colleagues to ensure a high level of customer service.Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.Stay up to date on product knowledge and keep updated on product material.Weekly & Monthly reporting through SAP.Skills & ExperienceExperience in a similar role.Technical and/or production experience is a distinct advantage.Experience working with multinational organisations is preferred.Ability to identify customer needs and maximise sales opportunities.Confidence to discuss the benefits and features of our products.Good communication, organisational, and administration skills.Flexible and proactive attitude.Ability to embrace new ideas and initiatives when they arise.Ability and desire to deliver first-class customer service.
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