Role TitleCustoms Clearance Intern Business UnitDHL Global Forwarding
Scope of Role To support brokerage requests, validate documents provided, entry into CargoWise/CustomsWare, submission of declarations to customs, resolve issues, keep customers informed and bill services according to agreed rates. Reports to
Days & Hours of Work: Monday – Friday 9.00 – 17.30, based on 36.25-hour week
Role Profiler: CDZ Manager
Key Accountabilities Receive and acknowledge customer/agent request for customs brokerage servicesEnsure that the correct/complete documentation and detail has been provided. If not, work with customs/agent to secure the necessary information in a timely mannerManage shared mailboxes as assignedEnsure all brokerage activity is entered into CargoWise to support billing and reporting requirementsTransit customs declaration requests from CargoWise to CustomsWare and complete further necessary customs informationSubmit declaration to customs and promptly address any response errors from AES or AISWork with and monitor GSC activity to ensure prompt service deliveryEnsure customer/agent is advised of clearance detail as soon as possible and in line with established service level agreementsComplete and submit Transit documents to cover landbridge movementsExecute billing in a timely and accurate mannerEnsure all records documents are kept and available for auditEnsure all tasks are completed in line with Company policies and guidelines and that Regulatory compliance is accorded the highest priorityGenerate and distribute reports as requiredKeep customers informed of progress on their declarations especially if subject to delay or if established SLAs are to be missedManage priorities, monitor progress, and ensure follow up is completedWork effectively within a team to accomplish objectives within DHLTake action to ensure objectives are met or exceeded and escalate appropriately when necessaryEnsure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programmeRelationships with Others Communicates in an open and honest mannerTreats others with respect, develops trust and values diversityDemonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disabilityDevelops effective relationships with employees, peers, and managersConfidence in dealing with all levels in the business over the telephone and also on a face-to-face basisAbility to remain calm when dealing with difficult peopleGood listening skills and ability to respond in a clear, respectful mannerTeamwork Commitment to fulfilling their role in a teamSupportive approach to other team membersShares information, knowledge, ideas, and experience freely with othersCommits to team decisions and contributes to building a team spiritWorks collaboratively with others to achieve team or business objectivesEstablishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievementEncourages and motivates team members and work colleaguesCustomer Orientation Bases decisions on how his/her actions impact on customers and DHLBuilds and maintains effective relationships with customers, suppliers, and other departmentsFocuses on the needs of customer and seeks to meet and exceed expectationsQuickly and practically solves problems, seeking advice where necessaryAppreciates what customers want and continuously strives to meet customer expectationsProblem Solving Identifies issues, problems, and opportunitiesDeep dives to identify root causes of issuesApplies formal problem-solving techniquesEvaluates riskGathers information and analyses cause and effectQuickly and practically solves problemsEstablishes effective work processes and measuresDocuments and communicates awareness of the problem, solution and action takenCommitment to Excel Achieves work targets and is willing to take on additional roles/responsibilitiesContinuously reviews current processesSeeks and is open to feedback from othersAlways behaves in a manner consistent with DHL's valuesDemonstrates a positive attitude to changeFlexible approach to workLooks for opportunities in a changing situationProvides detailed advice to othersTakes initiative to keep skills up to dateProcedural Skills Ability to organize own workload across a range of responsibilities & meet deadlinesAbility to select appropriate proceduresAbility to follow proceduresAbility to meet procedural deadlinesAbility to improve an existing procedureAbility to create a procedureAttention to Detail Ability to work with lots of data to a high level of accuracyAbility to apply high attention to detail to written (text) documentsAbility to follow through on procedures and ensure completionSkills / Qualifications Expected Years of Experience (Minimum) Experience in the logistics industry desirable but not necessaryEstablish priorities, monitor progress, and ensure follow up is completedWork effectively within a team to accomplish objectives within DHLAbility to work under pressure and adapt to changing circumstancesTaking action to ensure objectives are met or exceeded and working on own initiativeProvide reports and monitor measurement processes as requiredAvailable to work late on FridaysStrong organisation skillsExcellent reporting skills and attention to detailExpected Qualifications Good MS Office skills with ECDL desirableLeaving Certificate minimum requirementRelated diploma or degree desired but not necessaryComputer literacy with knowledge of various systems beneficialThe above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
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