The ICT Operations - Officer Dublin 1 Hybrid €55,000 per year Job Purpose The ICT Operations - Officer is accountable for delivering day to day ICT services against defined SLAs and in adherence with ICT policies and procedures.
Primary Objectives/Key Responsibilities ICT Service DeliveryCoordinate and ensure the fulfilment of user requests via the ICT Service Desk related to ICT equipment and connectivity.Work with colleagues in ICT to ensure user requests are addressed satisfactorily and in a timely fashion.Follow processes and procedures related to ICT incident and service request management.Carry out ongoing communication with end users regarding service requests and incidents.Ensure ICT activities related to Joiners/Movers/Leavers (JML) are completed in adherence to policy and procedures.Maintain sufficient stock of ICT equipment and devices to meet demand.Ensure the Hardware and Software ICT Asset Register is maintained and reconciled with Finance.Implement assigned audit and risk recommendations on time.Participate in the development and update of ICT policies and procedures.Vendor / Contract & Relationship ManagementEnsure service delivery KPIs are in place for relevant ICT service providers.Manage and liaise with vendors regarding ICT equipment and connectivity.Escalate issues and risks related to vendor performance.Engage and partner with colleagues in ICT and staff on relevant activities.Finance, Procurement and Budget ManagementCarry out budget and finance activities for the ICT Division.Prepare relevant reports and attend quarterly Finance/Procurement status meetings.Contribute to requests for tender for ICT equipment and services.Responsible for the procurement of ICT equipment and services in accordance with procurement policy.Participate as a full member of the Team by supporting different work projects.Essential Criteria Strong communication and interpersonal skillsStrong organisational and time management/planning skillsBudget Management skillsMinimum of three years' experience in Service Desk ManagementMinimum of ITIL Foundation CertificateCompetent in Microsoft 0365 Office SuiteKnowledge of Cloud TechnologiesDesirable Criteria Use of SaaS HelpdeskExperience with a Finance System, particularly Integra Finance SystemProject Management experienceA Professional Qualification (minimum Level 7 under the QQI Framework) in a related disciplineKey Competencies Team / People ManagementPlanning and OrganisingRelationship Management / InfluencingProblem Solving Analytical SkillsSend a current CV to ******
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