DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About You:
- You will have previous management experience, managing teams of high performers.
- You will have the ability to refine and develop processes to optimize operational excellence in every area of your role.
- You will be able to drive performance levels to achieve the pace we build and operate our Data Centers.
- You will have previous experience in Data Centres, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.
- You will also have a passion for technology along with a desire to be the best at your job every day!
About The Role:
As a Data Center Manager in Amazon Web Services AWS, you will get to manage the world's largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in AWS means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.
Your day job will include (but not limited to):
- Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
- Maintaining existing co-located and in-house Data Centres
- Helping build and bring online new Data Centres
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve.
- Assisting & managing relationships with external vendors & contractors
- Liaising with internal teams & management groups
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres
- Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
What are we looking for in a successful AWS Returner Data Centre Manager (DCM) candidate along with the technical knowledge and experience? People Management.
As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 2 years.
You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management.
Incident Management.
You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management.
Vendor Management.
An Amazon, the DCM has to deal with vendors, third party, contractors & security companies. You will be able to prove you have experience dealing with vendors and be able to display incidents of both problem & conflict management when dealing with same.
Process Improvement.
You will be able to demonstrate an ability of taking both a good working process & a bad process and improving. You will have experience in processes mapping, implementing remediation steps and how this affected the overall business you were working in. Experience in Kaizen/Lean/Six Sigma is preferable.
Health & Safety.
Health & Safety should be at the forefront of every DCMs mind. Managers should be able to positively influence the Safety culture of the Data Centre organization.
We are the most Customer Centric Company in the world and will stop at nothing to meet our customers' demands. We have proven this business model a success for many years and are always on the lookout for like-minded individuals to take us to the next level.
BASIC QUALIFICATIONS
- Engineering degree or equivalent with 5+ years of relevant experience managing large-scale services and 3+ years building and managing successful technical teams
- Experience in incident management, vendor management, and process improvement
- Proven track record of delivering complex projects with prior ownership of mission-critical operations
- Ability to consistently deliver results despite competing priorities
- Security and health & safety awareness
PREFERRED QUALIFICATIONS
- Technical depth to pass at least one of our Network Engineer, Systems Engineer or Developer Support Engineer skill set
- Project Management Experience
- Extensive OE and or Agile experience
- Capacity planning and budgetary experience.
- Experience in Kaizen/Lean/SixSigma is preferable
- Change Management & Fault Management
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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