AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities7x24 roster duty in data center operationsIncident first responder and onsite hands-on supportBreak-fix and troubleshoot technical issues on all systems, hardware and network devicesDevelop and customize local process guidelines to enhance operations efficiencyTake up small scale local initiative and deliver according to agreed timelineCapacity landing and decommissioningMaintain proper media operations according to process guidelineNetwork cabling include optics, fiber and copper cablesEnforce Amazon Security and Safety policies and best practiceSite management and operationInnovate and contribute from day-to-day operation experiences to improve operation efficiency. About the teamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Minimum RequirementsBachelor or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines.3+ years of IT infrastructure operations experience or server / network hardware and operation systems maintenance / troubleshooting experience.Industry experience in Data Center Operations, experienced in computer, Server, Storage or Network hardware troubleshooting. Preferred QualificationsLINUX operating system, Hardware or Network certificates.Knowledge on VM/cloud computing environment.Knowledge on Copper or Fiber Optic testing methodologies.Understanding of data center safety and security environment.
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