Our client is a trusted leader in providing technology solutions that drive business success.
Our services cover a wide range of IT infrastructure, including data center operations, cloud services, and cybersecurity.
We are dedicated to delivering superior performance, efficiency, and security for our clients' IT environments.
Position Overview: This role is centered around the maintenance and deployment of data center, server, and network hardware.
You will be engaged in troubleshooting hardware issues and managing large-scale infrastructure builds under tight deadlines.
Key Responsibilities: Daily Operations: Focus on addressing server, network hardware, and infrastructure issues as they arise, ensuring smooth data center operations.Infrastructure Builds: Participate in the deployment of large-scale infrastructure projects, often with tight timelines.Cable Troubleshooting: Diagnose and resolve connectivity problems related to copper or fiber cabling, ensuring fast and efficient repairs.Technical Communication: Deliver clear and professional technical information, particularly in configuring and troubleshooting complex systems.Customer Support: Utilize internal ticketing systems to efficiently manage and resolve technical issues, while providing excellent customer service.Hardware Repairs: Identify and troubleshoot server hardware issues, including component replacements for malfunctioning parts.Equipment Management: Handle the receiving, tracking, and deployment of server and network hardware.Spare Parts Control: Monitor and manage on-site spare parts inventory to ensure availability and organization.Installation & Racking: Perform racking, cabling, and installation of both server and network infrastructure; coordinate additional services as needed.Process Improvement: Follow established processes to enhance system stability and performance.
Update documentation such as port maps, rack layouts, and asset records using DCIM and power management tools.Policy Compliance: Ensure compliance with all applicable policies and procedures within the data center environment.Solution Implementation: Deploy infrastructure solutions that support the company's growth while mitigating risks and maintaining scalability.Cross-Department Collaboration: Work collaboratively across different teams and departments to align infrastructure with broader business objectives.Maintenance & Repairs: Conduct routine maintenance and physical part replacements for servers and network infrastructure.Travel: Potential for travel to other data center locations to assist with additional projects as necessary.Qualifications: 2+ years of experience in a high-availability, secure data center environment within IT/Technical Operations roles.2+ years of hands-on experience troubleshooting and resolving data center, network, or server hardware issues.Practical experience in racking, physical maintenance, and management of data center hardware.Preferred Skills:Strong attention to detail, particularly in cable management and organization.Thorough understanding of copper and fiber cabling in a data center context.Experience with data center documentation and asset tracking tools (e.g., Jira, Confluence, Visio, DCIM).Knowledge of Juniper, Cisco, Dell, or HP hardware is a plus.Self-starter with the ability to complete tasks independently.Capable of performing physical tasks such as lifting hardware and working at heights.
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