Job Description:
The Deputy Head of Service will play a critical role in the strategic and operational management of the service division, focusing on business development, driving standards, and quality management.
The ideal candidate will have proven experience in management and a strong ability to lead service operations, drive growth, and ensure quality excellence.
Duties and Responsibilities: Business Development: Develop strategies to expand the sales of the service business.Identify and capitalize on new business opportunities to increase market share.Collaborate with marketing and sales teams to align service offerings with market needs.Driving Standards: Ensure all service engineers adhere to established procedures and quality standards.Enhance communication between the service team, customers, and other departments to ensure high-quality, consistent service delivery.Manage and improve performance across the service team, including setting performance metrics and conducting evaluations.Implement and refine systems to improve overall service efficiency and customer satisfaction.Quality Management: Drive the expansion of the scope of ISO 17025 accreditation.Ensure compliance with customer and supplier quality requirements.Assume roles such as Quality Manager or Deputy Quality Manager, managing aspects of technical and quality oversight.Refining Sales Reporting: Collaborate with the Head of Sales to refine sales reporting processes to ensure clear distinction and equitable attribution of service and sales figures.Develop and implement a reporting system that accurately reflects the individual performance of the service and sales departments, allowing for transparent assessment without masking underperformance.Maintain and enhance interdepartmental relationships, ensuring alignment of goals and avoiding conflicting incentives between the service and sales teams.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Attributes & Requirements: Bachelor's degree in Business Administration, Management, Engineering, or related field.Minimum of 3 years of management experience in a service-oriented environment.Strong leadership skills and the ability to manage diverse teams.Excellent communication and interpersonal skills.Experience in implementing and managing quality systems, with a preference for candidates familiar with ISO 17025 standards.Demonstrated ability to develop and implement strategic business development plans.Desired Skills: Strategic thinking with a clear ability to set priorities and deliver results.High degree of initiative and independence, but also a team player.Strong analytical and problem-solving skills.Ability to handle multiple tasks simultaneously and meet tight deadlines.
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