Job Description What will you be doing?
As Desktop Support Analyst in Dublin you will contribute to the effective running of the Evelyn Partners DTS Support team.
You will provide support to firm wide teams including Business Services, Finance, Banking & Financial Services.
This role will encompass travel to other Evelyn Partners offices.
As Deskside Support Analyst, some of your responsibilities will include: Dealing with incidents & requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc.
Monitoring the progress of incidents & requests from raise to resolution and keeping users informed of the progress Raising and maintaining calls in the IT Service Management Tool where appropriate Timely fault diagnosis and triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Carrying out desk visits where there may be a physical problem Building laptops for new joiners & replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Some evening and weekend out of hours work will be a requirement Qualifications To be successful in the role, you should have: • Experience with supporting the following: • Windows 10 • M365 including Azure • Microsoft Teams • Active Directory • Group Policy administration • Mobile device support (iPhone and Android) • Polycom Video Conferencing • Networking (structured cabling, TCP/IP, WAN, VLAN's) • PC/Laptop/VDI Image deployment • ITIL Foundation (desirable) • Relevant ITIL Intermediate qualifications (desirable) Additional Information As a colleague here at Evelyn Partners, you will have access to benefits that include: Competitive salary Private medical insurance Life assurance Pension contribution Hybrid working model (role dependant) Generous holiday package Option to purchase additional holiday Shared parental leave We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
