Desktop Engineer - Av

About Us: Join our unique, inclusive team as a vital part of our 2nd Level Onsite IT Support in Galway. We focus on operational support, infrastructure planning, and innovative business process improvements.
Key Responsibilities: Provide AV & event support, including planning and implementation.Maintain and manage meeting room technologies.Produce and maintain comprehensive IT documentation.Collaborate with 3rd level technical teams for robust solutions.Drive process improvements using new technologies and automation.Manage local IT infrastructure, including telephony and disaster recovery planning.What We're Looking For: 3+ years of experience in 2nd level IT support.Strong IT asset management and technical skills (Windows, MacOS, iOS, Android, SharePoint, Office 365).Excellent project management and agile methodology understanding.Proven ability to work independently and collaboratively.Strong business communication and customer service skills.Certification: Relevant IT certifications are advantageous.Must be eligible to work in Ireland.Why Join Us: Enhance your skills in project management and IT operations.Work in a supportive, inclusive environment.Subsidised canteen, Onsite Gym, Free Parking.This role offers a great opportunity for career development in project management, with potential progression to a leadership position.Meet the Team: Our local IT team optimizes IT infrastructure services, providing technical support and expertise. We ensure a stable IT environment and collaborate with 3rd level support for seamless operations.

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