Desktop Support Analyst L2 – (230-260)

Desktop Support Analyst L2 – (230-260) Global financial services leader Exposure to broad Windows environment Support a variety of incidents including Infrastructure, Network, and IT Security A global leader within Financial services is seeking an experienced Desktop Support Engineer to join their established customer-facing support function. Their city centre office is conveniently located next to multiple transport links including the LUAS, DART, and train lines.

This is a global support function where you will be at the forefront of tech solutions as a first responder providing support and resolutions for L1 and L2 incidents working across a range of issues. This position offers the opportunity to develop a broader knowledge of Infrastructure, Networking, and IT Support on a global scale.

In this fast-paced environment, you will be exposed to new technology and key financial/Reinsurance applications broadening your financial service experience in one of Dublin's hottest markets by utilizing a ticketing system to manage priorities.

This is a technical role where you will work across Microsoft desktop applications including MS AD, Exchange, O365, Teams, SharePoint, InTune, and more.

You will: Join a global support function delivering L1 and L2 Desktop support Improve structures and plans within IT Support Work across a broad MS desktop support application stack Experience: 3+ years in Desktop support – customer-facing – Phone, email, video Good knowledge of MS applications
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