Job Description:Direct / Intermediate Sales Consultant - FrenchDublin - BG EEAPermanentFull-Time (37.5 hours per week)We make health happenBupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance.Role overview: The purpose of the Direct Sales Consultant role is to drive sales of Bupa Global's Private Medical Insurance plans from inbound calls into the direct sales team.
This role will focus on solving complex queries and ensure first rate communication to the brokers or customers throughout the sales and issue resolution process.
The role will adhere to regulatory requirements and ensure processes and standards are adhered to.What you'll do: Take inbound calls from our members in a fast-paced environmentEnsure each customer has a great experience whether it's the first call of the day or the lastIntroducing our tailored products and services to suit the needs of our customers.Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded.Ensure product and service knowledge is always current and up to date to correctly educate intermediaries and consultatively sell products.Knowledgeable on the competitor activity and productsUse sales and negotiation skills to correctly assess the members' needsWhat you'll bring: Ability to speak FrenchSales background, or relevant transferable skills and knowledgeExperience of legal and regulatory frameworksExperience in negotiating and managing high value contractsThe ability to influence and explain complex information in a simple mannerExcellent interpersonal, communication and influencing skillsRegulatory core competencies:A clear and comprehensive understanding of the regulatory and legal environment as appropriate for the roleA sound knowledge of the business and the responsibilities of the roleConduct Standards:This role is subject to the Central Bank of Ireland (CBI) Individual Accountability Framework (IAF) Conduct Standards, you will need to take reasonable steps to comply with the following standards on an ongoing basis.
Common StandardsYou must act with honesty and integrity.
You must act with due, skill, care and diligence.
You must co-operate in good faith and without delay with the CBI and other regulators.
You must act in the best interests of customers and treat them fairly and professionally.
You must operate in compliance with standards of market conduct and trading venue rulesFitness and Probity:This role is a CF role and is subject to the CBI Fitness and Probity Standards, you are required to be competent and capable, act honestly, ethically and with integrity and be financially sound on an ongoing basis.Why Bupa?We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.