Job DescriptionTo support the distribution department with all administrations and ensuring the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.Completing the paperwork for the incoming and outgoing freight with accuracy and attention to detailCoordinating with relevant departments to ensure freight is correctly managedDaily process and input of all customer orders and distribution accounts.Provide daily operational reports that are accurate and timely.Run stock reports to check for product availability.Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.Rate domestic transportation bills.Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.Trace orders as required and notifies customers of any activity concerning their order.Ensure accurate and timely client and vendors billing.Maintain damage records and backorder logs.Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.Input all receipts, putaways, moves, picks, shipments and cycle countsProvide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).Provide support with other miscellaneous projects, filing and researchMaintain a current and accurate DLSOP that details the processing requirements for each account.Meet compliance at all times to regulations.
This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Meet KPI standards, as per the company's proceduresEnsure smooth and timely freight process flowEnsure arrival notices are communicated to overseas and customersInteract with our customers in arranging their international shipments, meeting customer service standards.Understand department process flow, and looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary Attend training classes when required and meet company standards of 52 hours training per year per employee.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
QualificationsSkills:Excellent Computer Skills - Excel, Work, etcGDPR TrainingEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good Microsoft Office skillsFluent in operational English, both oral and written
