Donor Care and Telemarketing Admin Job Title: Donor Care and Telemarketing AdministratorDepartment: Fundraising & CommunicationsReports To: Donor Care and Compliance Co-OrdinatorPurpose of Job: To deliver Donor Care and Telemarketing excellence to MQI supporters through efficient and conscientious administrative support for the fundraising and communications department in order to help grow fundraising income. Main Duties and Responsibilities Work to increase the lifetime value of MQI supporters by helping them understand our work and the importance of their continued support in changing lives.To act as the first point of contact for incoming fundraising enquiries and activities, meeting and greeting visitors and donors who come to our office and those who prefer to phone us.Provide fantastic service to MQI supporters on the phone, in person, online and in writing.
To handle enquiries, requests, donations, and complaints from supporters in a prompt, efficient and thoughtful manner, within agreed timescales.Conduct outbound calls to Merchants Quay donors to promote our work, thank them for their donations and generate additional income.Building rapport over the phone with donors, understanding their needs and providing tailored solutions to generate leads and drive donations.To enter data onto our CRM database and maintain accurate records of donations, donors' personal information any other data relating to fundraising while adhering to all internal and GDPR procedures.Manage the processing, thanking, and receipting for all donor income, within agreed timescales and in line with strict procedures.To undertake other administrative activities for the fundraising departments as required – E.g., Welcome packs, purchase order system, direct mail returns, coupons management and stock room management.To run a system of managing all fundraising printed stock, materials and stationery held by the fundraising team liaising with suppliers as necessary.Support other members of the Fundraising Team on communications and marketing campaigns, donor appeals and newsletters, and community fundraising initiatives as required – supporting developing content, imagery and data cleaning.To identify and manage other opportunities for donor care excellence and generating income for the fundraising and communications department.Any other duties as may be assigned from time to time by the Head of Fundraising & Communications and the Fundraising Managers.Flexibility in working hours is required.
For donor events held occasionally during evenings or weekends.
A time-in-lieu policy is operated. The ideal candidate will have: One year's experience in a public-facing and/or administrative role.Excellent 'customer service' skills on telephone, in writing and in personExperience in CRM database management.Excellent planning and organisational skills with a proven ability to multi-task and prioritise time and resources.Ability to work under pressure and maintain meticulous attention to detail and accuracy.Excellent numeracy.Excellent and engaging written and oral communication skills.Excellent interpersonal skills with an ability to build relationships with supporters and colleagues.Proficiency in all MS Office Skills, especially Excel and Word.Proven ability to work independently within a team environment.Fluency in written and spoken English.Certificate in Fundraising is desirable.Education to Degree level or equivalent is desirable.Collaborative, enthusiastic and positive attitude; flexible and adaptablePrevious Telemarketing experience a distinct advantage Salary: €28,460 - €32,510 per annumHours: Full time (39 hours) and Part time hours availableDays: Monday to FridayLocation: Merchants Quay head office If you are interested in this exciting role, please click the link below to apply: Donor Care and Telemarketing Administrator - Merchants Quay Ireland - Dublin City Centre | HireLocker.com Management reserves the right to amend or change this job description as required.This Position is subject to Garda ClearanceMerchants Quay Ireland is an equal opportunities employer
