An exciting opportunity has arisen for a Needs Assessor to join our new team of in-house Disabled Students' Allowance (DSA) assessors at Capita.
Capita has been appointed by Student Loans Company (SLC) to supply Disabled Students' Allowance (DSA) services in East England, the Midlands, London, Wales and Ireland.
Capita is working closely with SLC to build a new digital journey to ensure that students benefit a seamless experience, which will mean their needs are met faster. We will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment to sourcing better value, higher quality equipment, training students to use the technology, and providing ongoing aftercare.
This role will be part of a brand-new team of in-house Disabled Students' Allowance (DSA) Needs Assessors. It will involve preparing for and undertaking Disabled Students' Allowance (DSA) needs assessment meetings and completing Needs Assessment Reports for students in Higher Education who are in receipt of Disabled Students' Allowances in accordance with the appropriate regulations, timeframes, and guidance.
This is a hybrid role and regular travel will be required when assessors need to meet with clients face to face.
Job title: DSA Needs Assessor
Job Description: What you'll be doing: Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs).Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.Conduct a review of a customer's needs when requested.What we are looking for: Exemplary communication skills.Excellent report writing abilities and attention to detail.Extensive knowledge of the DSA funding guidance.An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities.Adept at working to strict KPIs and producing work of excellent quality.Reliable and dependable with sound organisational skills.What's in it for you? A competitive basic salary.23 days' holiday (rising to 27) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You'll get the chance to follow your chosen career path anywhere in Capita.Equal Opportunities: At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
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