Dutch - Inbound Customer Care Agent

Details of the offer

Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.
The Job: As an Inbound Customer Care Agent, you will act as the first point of contact for our client's current and potential customers. You will provide support for queries related to incoming sales, account inquiries, issues, and product questions via phone and email.
Responsibilities: Resolving customer queries, issues, problem-solving, and negotiating in a timely manner over the phone or via emailProviding appropriate solutions and alternatives within the time limit and following up to ensure resolution and customer satisfactionProcessing payments, managing invoice and statement queries, and escalating as requiredMaximizing sales opportunities by identifying and seizing upsell opportunitiesUtilizing language skills by translating and proofreading orders receivedDeveloping and maintaining strong relationships with customersWorking towards achieving team service level targetsWhat we look for: Must be fluent in DutchPrevious experience in a customer service role is highly desirable, but full and ongoing coaching and support will be providedWhat's in for you: Working hours: M-F, 8am - 4.30pm; Friday 8am-4pmSalary: 24000 + bonusPermanent contractCareer progressionGreat benefits packageRelocation allowance if outside of IrelandIf you are interested in this role or confident to speak with me about other roles, please send me a direct email to ****** or apply through this link.
Why Apply Through Cpl? We will help you refine your search and present you with the most relevant opportunities that may not be advertised elsewhereWe will help you update your CV, prepare for job interviews, and educate you on specific market insightsWe have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applications

#J-18808-Ljbffr


Nominal Salary: To be agreed

Job Function:

Requirements

Regional Command Centre Security Officer- Swords

Securitas Security Services Ireland are currently recruiting a full-time Regional Command Centre Security Officer for our client based in Swords. Rate of pay...


Securitas Security Ireland - County Dublin

Published a month ago

Server/Waiter/Waitress

Waiter:We're looking for positive and energeticpersonalities to join our floor team. You'll ideally have experience in a busy,high-profile restaurant, a natu...


Hawksmoor Dublin - County Dublin

Published a month ago

Senior Client Service Advisor - Professional Services

Senior Client Service Advisor - Professional Services Do you want to work in the largest dedicated Professional Services team in Ireland with exposure to lar...


Aon - County Dublin

Published a month ago

Front Of House Nandoca

Hourly Rate: €14.30We're on the search for Front of House Nandocas (what we call our Team Members) to join us!The Role of a Front of House Nandoca is simple…...


Nando'S - County Dublin

Published a month ago

Built at: 2024-11-13T10:54:09.164Z