Duty Manager, D22

Job Summary : Our client is seeking a reliable and proactive Duty Manager to oversee daily operations and ensure top-notch guest satisfaction.
The Duty Manager will be responsible for handling guest inquiries, resolving complaints, and supervising staff to maintain a high standard of service.
This role requires excellent problem-solving skills and the ability to manage challenging situations.
Responsibilities: · Oversee daily operations to ensure smooth running of the hotel · Handle guest inquiries and resolve complaints efficiently · Supervise staff and provide guidance as needed · Ensure compliance with hotel policies and procedures · Manage emergencies and ensure the safety of guests and staff · Assist in training and development of staff to enhance service quality Ideal Candidate: Needs experience in Ireland.
· Good English communication skills · Positive attitude and good personality · Valid work permit required · Proven experience in a similar role, preferably in a hotel environment · Ability to work independently and make decisions · Strong leadership and problem-solving skills · Able to handle challenging scenarios with locals and guests Benefits: · Free lunches · Staff Coffee Rate from Barista · Free tea and standard coffee · Flexible work times compared to other corporate-owned companies · Work-life balance: 40-42 hours over 5 days As part of the application process for this position, the company requires candidates to submit letters of reference.
These letters should come from previous employers, mentors, or professional contacts who can speak to your qualifications, skills, and work ethic.