Oriel House Hotel, part of the Talbot Collection is currently recruiting for an experienced and reliable Duty Manager to join our exceptional team.
If you like multi-tasking, like to have exposure to all aspects of the hotel, are passionate about customer service and wish to progress in a growing and dynamic company, then this is a great opportunity for you.
Main Duties: Assist the General Manager and Deputy Manager in ensuring the effective & efficient operation of the hotel in all departments to include all food & beverage outlets, reception, accommodation and kitchen.
Ensure an efficient food & beverage service in the bar and restaurant at all times, particularly during peak times.
Ensure that our guests receive 'excellent friendly service' by all our team members, every time.
Manage and respond to customer queries in a proactive and timely manner.
Ensure any guest complaints are managed effectively and in a timely manner, endeavouring to turn the guests experience into a positive experience at every opportunity.
Carry out all security and departmental checklists.
Prioritise the security and health and safety of our team and guests whilst on duty.
Assist in any department as needs be.
Carry out any adhoc duties as assigned by Management.
The Successful Candidate must: Have 2 years' experience as a Duty Manager in a 4* hotel and at least 3 years' food and beverage experience in a 4* hotel.
A third level qualification in hotel management or similar would be a distinct advantage.
Be passionate and motivated by guest satisfaction.
Be a team player and have exceptional communication and interpersonal skills.
Be flexible and available to work various shifts including weekends and evenings.
Must be proficient in the English language, both spoken and written.
What do we offer?
- Free parking - Complimentary Leisure Club Membership - Staff Meals - Contributory company pension scheme.
(12 months service requirement) - Company Life Insurance Scheme - Employee Assistance Programme - Talbot Collection Friends and Family Rates - Training and Development Opportunities - we invest in our people - Being part of a progressive & growing company *** Oriel House Hotel is an equal opportunities employer ***