We are currently recruiting for a Duty Manager in Junction 14, Mayfield. ?Junction 14 Mayfield prides itself on creating an excellent customer experience with its positive team and working environment. This award winning busy convenience store is fast paced with a high volume of passing trade. As a Duty Manager you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers. Employee Benefits: 60% Staff Discount Employee Rewards Scheme Peer Awards Scheme Employee Referral Scheme Free On-site staff parking Excellent Career Progression Opportunities Bike to Work Scheme Responsibilities to include but are not limited to: Managing and motivating staff throughout the site and delegating duties when needed. Implement company operating standards on a daily basis. Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach. Ensure a high standard of service is delivered at all times Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary. Ensuring that all tills have sufficient change and comply too cash holding policies. To be responsible for the processing of a coin order. To oversee the till reconciliation for all the different departments. To be responsible for the balancing of supervisor safe on a daily basis. To do regular walks of the site both inside and outside. To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc. Ensure all staff dress and appearance is according to company policy. Ensure all staff under your supervision get their required breaks. Be vigilant when on the shop floor; watch out for any potential theft of stock. Ensuring all staff members adhere to all regulation and legislation in place on site ***We do not require the assistance of recruitment agencies at this time*** Skills: Duty Manager Customer Service People Skills
