Ecommerce Customer Support Representative

The Role My client, a well-established and highly regarded Irish brand, is seeking a skilled and experienced eCommerce Customer Service Representative to join their dynamic team in North Dublin.
This is a full-time, permanent position based in the office, offering an exciting opportunity to contribute to a thriving business.
You will be responsible for providing excellent customer service.
Tasks & Duties Process customer orders efficiently and accurately.
Deliver outstanding customer support through email and phone communication.
Inspect shipments for damaged or missing items and take appropriate action.
Securely store packed eCommerce orders, ensuring they are ready for collection.
Coordinate with carriers to facilitate smooth shipping operations.
Handle eCommerce customer returns and address fulfilment-related complaints.
Monitor and manage stock levels for the eCommerce store.
Conduct stock-takes as needed to maintain accurate inventory records.
Adhere to all health, safety, and environmental regulations to ensure a safe work environment.
Uphold professional standards and a high level of workplace conduct at all times.
Experience, Knowledge & Qualifications A minimum of 1 year experience in a busy customer service position.
Experience with online customer service is an advantage.
Excellent IT skills with proficiency in MS Office, particularly Excel.
Strong attention to detail.
Excellent communication skills both written and verbal.
All candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina Carroll on 086 127 5159