The Field Service Engineer is responsible for performing the on-site and workshop installation, IQ, OQ, service, maintenance, validation, upgrade, calibration and repair of complex equipment and systems. The role involves dealing directly and closely with device operators, their managers, manufacturers' technical departments, and Fannin sales teams. The role includes the investigation of faults and the approval and sign-off of documentation and checklists certifying the correct functioning of devices and systems. Application support and the provision of customer operational and maintenance training is a key element of the role. The field service engineer serves as the company liaison with customers on administrative and technical matters for assigned projects. This role reports directly to the Engineering Manager.
Principal Duties and Responsibilities: Fault finding, service and repair of medical, lab, and life science equipment.Organising and scheduling service and repair calls.Arranging appointments and visits with service users.Monitoring and managing outstanding call list.Updating IT service and repair system.Requisitioning spare parts with procurement team.Managing own spare part stock.Attending training courses and refresher training as required (mostly abroad).Review of process and equipment maintenance documentation and SOPs as necessary.Carry out all activities in compliance with company, EHS & regulatory requirements.Participate in cross-functional teams, as necessary.Ensure compliance with all quality, health & safety, company, and customer site regulations.Work in accordance with Work Instructions, Safe Working Practices, and Method Statements ensuring relevant paperwork is completed in an accurate timely manner.Occasional requirements to work beyond normal working hours and to travel to other Fannin/customer/principal sites.Attend internal & external training courses.Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.Conduct on-site scheduled, planned preventative maintenance visits.Provide troubleshooting and repair support for customers and other field service personnel, including out-of-hours telephone support.Cultivate and develop positive working relationships with customers, suppliers, system users, and company personnel.Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.Complete and submit field service reports.Provide training for customers and users on system maintenance.Provide feedback to product quality teams, management, and principles.Represent the company in a professional fashion.Complete service, maintenance, and repairs as specified in training.This role requires overnight customer visits. Calls can be at customer sites and/or at our workshop.This role will require on-call/out-of-hours cover (24/7) on a roster basis.Minimum Qualifications: Minimum two years' experience working with Medical & Life Sciences Equipment.University degree (desirable) and/or equivalent with relevant experience in electronic and mechanical system troubleshooting.Hands-on technical experience installing, troubleshooting, repairing, and calibrating complex equipment.Ability to deal effectively with customers.Excellent interpersonal communications skills.Proven ability to troubleshoot complex systems down to component level.
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