Our Data Centers run critical infrastructure, requiring a reliable supply of uninterrupted cooling and power at all times to deliver continuous uptime availability for our customers. We encounter interesting and complex problems every day. Being a technical manager in Amazon means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.
Our Engineering Operations Managers (The Facility Operations Manager) are responsible for managing a team, overseeing the best-in-class operations and maintenance of the mechanical and electrical infrastructure for their data centers in the AWS Cloud region. They are self-managed individuals who demonstrate an initiative mindset, proactively seek solutions to problems, and strive for operational excellence.
In this role you will:SafetySet and maintain the highest standard for safety and promote a world-class safety culture.PeopleHire, manage, develop, and coach a team of line-level facility staff.Collaborate with other team managers including Finance, Safety, HR, and Recruiting.Manage vendors and vendor contracting negotiations.Operations and MaintenanceManage electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.Implement strategic preventative maintenance and corrective break-fix planning on mission-critical infrastructures. Review and approve equipment maintenance and repair processes and procedures, as well as the ability to tactfully drive continuous organizational change management.Prepare for and manage the team through facility infrastructure incident management plans, including event planning, drill coordination, escalation, incident mitigation, and post-event reporting and follow-up.About AWSDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the team: AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Minimum QualificationsAn engineering degree or equivalent4+ years of relevant engineering experience managing large scale servicesAt least 2 years of team management experienceProven track record of success in delivering complex projectsPrior ownership of the operation of a mission-critical team and/or productExperience in a mission-critical operations environment (e.g. nuclear facility, high technology manufacturing, healthcare, aviation maintenance, oil and gas)Experience preferably linked to 24/7 uninterrupted operations.Strong oral and written communication skillsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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