Engineering Operations Manager

JOB PURPOSE Support the Ops Director on day-to-day management of EMEA contract.Day to day support with multiple client base across EMEA.Provide positive team leadership to promote "one team" principles.Subject matter expert for the Customer Service & Quality strategy and service delivery for the accountKey Accountabilities Responsible for the financial management as directed by Ops DirectorResponsible for identifying and delivering opportunities to drive up revenue through assignment and project works.Responsible for ensuring the Facilities teams and suppliers understand and deliver FM services to contracted service levels for the EMEA sites.Overall responsibility for ensuring the facilities team and suppliers is adhering to the QSHE standards and process when delivering services to the sites.Management of suppliers utilizing key performance indicators and supplier performance managementResponsible for ensuring Critical Environment process are adhere with documentation kept up to date and accurate such as call out, escalation procedures, crisis management and BCPOverall responsibility for the FMP system for the operations delivery ensuring use on a day-to-day basis, review regular outputs with the facilities team and the site data remains up to date and accurate.Maintain regular contact with the Operation Director; advise on site issues, incidents, escalation, and complaints.Act as liaison for the any major projects for the sites to ensure a joined-up approach from projects and facilities.Responsible for team development through appraisal process, succession planning, training, and development plans by supporting the Operations DirectorPersonal Experience/Qualifications/Skills 5 year experience managing customer focus environments or a degree equivalent qualificationManagement experience within the facilities management sectorCommercial and Finance awarenessPeople management skills and the ability to communicate at all levels.Excellent customer service and relationship building skills.Flexible and adaptableCreative thinker to develop new ideas and solutions to client issues.



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