Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.
Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a "Best Workplace for Women" for the past 5 years and most recently, we were delighted to be recognised as a "Best Workplace in Tech" for the accreditation's second year.
Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.
This is a hybrid role with one day per week required in the Kilkenny office.
Role OverviewAs an Enterprise Inside Sales Executive reporting to our VP of Client Management, you will be responsible for making outbound sales calls to our existing clients, so you must:
Thrive in a consultative phone sales role.Communicate effectively to customers.Have the ability to drive, set, and monitor priorities.Cross sell and upsell our Services.Provide an end-to-end client experience for consultative solutions sales.Review, research, and take action as necessary.Act as client escalation point for client care questions and queries, resolving pending issues to ensure renewal opportunities can process through the stages and orders can be transacted through our systems.Communicate with clients via multiple channels, i.e., phone, web chat, and video.Work with our CRM, Customer support Tool, and Salesforce.Interact, partner, and develop strong relationships across our sales channels and within the wider team.Provide regular updates to Management.Have a positive attitude, drive, passion, and determination to pursue and close business.Minimum RequirementsThe skills that you have:
Minimum 2 years' experience in SaaS solution sales to SMEs and Corporates.Ability to pitch our award-winning and cutting-edge SaaS solution to C-suite executives.Demonstrated track record of commercial achievements, meeting/exceeding pre-agreed targets.A reputation for rolling up your sleeves and getting results - someone with drive, passion, and determination to pursue and close logos.Prior experience leading end-to-end technical solutions, from generating to closing, with the ability to engage C-level executives throughout.Superb time management, judgment, decision-making, and problem-solving skills.Expert high-impact communication and presentation capabilities.High intellectual and emotional intelligence and innate ability to focus on partner/client needs.Credibility at all levels, including C-level, and evidence of building strong relationships internally and with the customer.High professional and personal standards: thorough, organized, and conscientious.Creativity, team player mindset, and resilience.Minimum of a bachelor's degree.Fluent English; additional languages an advantage.Company Culture and BenefitsAt Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.
Recognised as both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:
Full healthcare plan with Laya Healthcare.Competitive pension.Flexible Working Policy with a combination of remote and office working.Lifework days: ½ day each quarter to get your life work done.Flex hours where you can work your 37.5 hours across 4.5 days.23 days annual leave + 2 CluneTech Holidays (Christmas Eve & Good Friday) plus additional days with length of service.A number of other fully paid leaves including IVF, compassionate, marriage, maternity, and paternity leave.Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year.Death in Service Benefit.Milestone Recognition Programme.Travel benefits including Cycle to Work & Circle K Fuel Card.Professional & Personal Development.Rewards & Recognition.Employee Wellbeing Programme.24/7 Employee Assistance Programme.Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!Compassionate Leave up to 4 weeks.IVF & Pregnancy Assistance Leave.Pregnancy Loss / Miscarriage Leave.Compassionate Leave for pets.TBI is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.
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