Enterprise Scheduling Coordinator

Details of the offer

TITLE: Scheduling Coordinator SITE BASED Based on-site: Raheen,Limerick DESCRIPTION Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables.
applications and expertise.
Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.
Agilent is collaborating with leading biopharmaceuticals located in Cork/Limerick and is hiring for the integral and dynamic role of on-site Enterprise Scheduling Coordinator (ESC).
OBJECTIVES: The main objectives of this position are to: * Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast passed pharmaceutical site.
* Effective planning, scheduling and hosting of engineers for onsite maintenance activities.
* Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
* Work in partnership with customer(s) internal & third-party vendors * Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines.
* Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.
RESPONSIBILITIES: Responsibilities of the Enterprise Scheduling Coordinator are: * Service coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests etc.
necessary for the successful completion of the service.
* Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
* Customer POC - first point of contact for the customer for any scheduling or operational queries.
* Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs.
Track out of scope costs and report regularly to account manager.
* Attend operational calls, customer meetings and managing a high volume of emails.
* Customer asset management, ensuring inventories are accurate.
Managing new instrument additions, removals, and any changes to the agreed inventory.
* Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
* Work with scheduling applications such as SAP CRM System and SmartSheet.
* Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
* Schedule vendor inductions and comply with customer vendor management requirements, ensuring risk assessments, training records and relevant documentation is collated in advance of scheduled services * To management repair requests, minimizing instrument downtime.
* Proactive monitoring of schedule adherence to planned preventative maintenance.
* Management shipment and tracking of off-site instruments.
* Data management - managing inventory, service metrics, schedule and costings to a high standard.
* Collation of vendor service reports and upload onto customer CMMS software.
Closure of associated work orders CORE SKILLS REQUIREMENTS: * Third level qualification, science qualification advantageous.
* Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
* Ability to manage sudden changes in priorities.
* Proven ability to problem-solve and multi-task.
* Planning, organizational, and time management skills.
Ability to prioritize tasks and meet deadlines.
* Ability to handle customer and vendor requests via telephone, email, in-person.
* Excellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customers, and relevant stakeholders.
* Ability to work independently will limited managerial input.
* Knowledge of planning and administrative tools is preferable - SAP/Smartsheet.
* Excellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customer, and relevant stakeholders.
* Proven fluency in English (verbal & written).
* Willingness and enthusiasm to participate in on-going training and development.


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

Duty Manager

We are looking for a Duty Manager on a Part Time basis to join our management team at Aura Grove Island .          Are you looking for a change or a new chal...


Aura Holohan Group - County Limerick

Published 20 days ago

Retail Role Limerick

All candidates must have full right / permission to work a 40 hour contract. Are you passionate about footwear? Do you thrive in a dynamic retail environment...


Teamworx Ltd - County Limerick

Published 20 days ago

Business Support Functions Head Of Global It Operations Limerick, Ireland

Sustainability that means business Who we are: Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Au...


Amcs Group - County Limerick

Published 4 days ago

Chief Commercial Officer - Cco

Chief Commercial Officer (CCO) Our client, a global leader in temperature-controlled logistics, exclusively serving the life sciences industry, is seeking a ...


Cpl Healthcare - County Limerick

Published 19 days ago

Built at: 2024-11-21T21:57:48.929Z