Position Description Reporting to the Process Optimisation Manager for ESB Customer Solutions.
IT and Digital has accountability for the process improvement program for the Customer Solutions directorate.
These roles are critical for the continued success of the process improvement program in shaping team performance and behaviour, maximizing efficiency in the business and delivering cost reductions where possible.
Roles require skill and capability that understands all aspects of process improvement, while working with Process Optimisation Manager to select and prioritise teams and processes to begin the program delivery schedule.
The role requires specialists to have the capability to have peer to peer conversations, driving the adoption and building an enduring process improvement culture across the business.
The Specialists will be key in supporting Process Optimisation Manager for planning & organising the Customer Solutions process improvement program, measuring performance against targets for improvement and cost reduction through engagement with, Middle Managers and their teams across Customer Solutions directorate.
They are critical in supporting Manager on reports produced which highlight the progress of adoption, implementation and development of teams as they journey through the program.
In addition to the above responsibilities the Process Optimisation Manager is responsible for the governance of the program delivery and the performance of the teams as they adopt the process, Specialists are key in assisting Manager in this function.
The program requires Customer Solutions Teams be formally trained in lean methodology that ultimately leads to process improvements, problem solving techniques and re-engineering where applicable.
This program delivers our strategic KSO of operational excellence and contributes to the cost to serve target for the business.
The Process Optimisation team has a target to deliver 100% of all Customer Solutions teams to have continued use of process improvement methodologies implemented into their daily operating process Key Responsibilities Supporting process improvement programs.
Management of a program of work agreed with Process Optimisation Manager for delivery into Customer Solutions Managing relationships with team leads and managers.
Leading a team of specialists and Process Improvement Leads.
Influencing outcomes and driving process improvement methodologies.
Engaging stakeholders and providing updates on work items.
Responsibility to lead, motivate, engage, coach and develop any future leads in Process Improvement Methodology Detailed knowledge of RPA (Automation) ensuring all potential are assessed and referred to RPA lead for execution.
Experience and Qualifications Essential 3+ Years relevant work experience required Leadership skills Knowledge / experience of ESB Customer Solutions IT Systems Architecture Knowledge / experience of Business Process Framework Evidence of delivering tangible business results Strong communication and stakeholder management skills Ability to work collaboratively as part of the team Ability to Coach Team Leaders / Process Improvement Leads Location This position will be based in Swift Square, Dublin.
ESB is committed to smart working - combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting To Process Optimisation Manager Why Work with Us?
Opportunity to lead Ireland's transition tonet zero carbon future Progressive, hybrid working model Career developmentthrough mentoring andtraining Corporate Social Responsibility Opportunities Sports and Social Clubs Networking opportunities Credit Union Generous Pension Access to staff well-being programmes Generous parental leave entitlements Strong values-based and inclusive culture Strong commitment to diversity, equity and inclusion Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted Salary €48,000 - €56,500 depending on experience.
Closing Date 28th Jan 2025 Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, To be considered for this role you will be redirected to and must complete the application process on our careers page.
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