The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside.
It comprises of a luxury world class Hotel and European Award Winning Spa.
The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.
We are currently looking to hire a n Events Manager to join our existing team.
MAIN DUTIES: Responsible for the management of Event Department colleagues.
To devise, review and ensure effective implementation of all Events standards of performance procedures ensuring that each of the events colleagues are adhering to them at all times.
To ensure all aspects of the Event Department run efficiently and effectively at all times.
To implement systems to ensure efficient performance where necessary.
To ensure that all incoming group enquiries, received directly or from third parties, for The Heritage are coordinated in a highly professional, knowledgeable and service oriented manner from the initial enquiry stage right through to the post-event follow-up stage with the client.
To constantly communicate with the Events and Sales Team about existing business on the books, new and existing enquiries / quote requests, and potential new business opportunities that have come to your attention, To conduct professional, informative and pro-active showarounds of the hotel, as required, to ensure the "close of a sale" and secure the potential business.
To always liaise with relevant Heads of Departments, when situations arise where you are unsure as to whether a client's request can be met so that a solution may be found and the business secured, To ensure any commission rates quoted to agents, etc are within the guidelines as agreed between Events, Sales and Management.
To ensure all commission rates quoted are tracked on the Events Department Commission Index.
To ensure a signed Contract with the required booking deposit, and a signed Credit Application Form where applicable, is always received and on file from the client well in advance of the event/booking taking place in the resort.
To liaise with the client well in advance of the scheduled event / booking date to ensure that both the client and The Heritage have a clear and mutual understanding of the exact event requirements and that all requirements can be met by The Heritage.
To effectively communicate the content of each Event Form to the Heads of Departments around the hotel in a very timely manner by means of the weekly distribution email for Events Forms, the weekly hotel operations meeting to review Event Forms and by means of on-going direct communication between Events and HOD's.
To ensure all revisions/amendments made to Events Forms on behalf of a client are effectively communicated to Heads of Departments around the resort in a very timely manner by form of on-going direct communication between Events and HODs.
To ensure a detailed, accurate, clear and thorough Event Form has also been issued to the client in advance of the event / booking to avoid any mis-communication or confusion on the day of the event / booking.
To ensure that the Hotels Events Executive coordinating the event / booking always liaises with the client on the day to further develop and strengthen the business relationship and to also ascertain that the client is receiving the service, quality and experience expected.
To ensure all wedding enquiries are co-ordinated in a personal and flexible manner to demonstrate high personal service, and to ensure The Heritage is the premier wedding offer in the country.
To assist the Accounts Department with any invoicing queries that may arise in relation to events / bookings that have been co-ordinated by the Events team.
To develop relationships with key group and incentive operators to maximise on this market.
To ensure the Events Department Summary of Business on Books incorporating Quotes and Showrounds tracked is continually updated so that this information may be reviewed in real time at Events, Sales and Management meetings and also on an on-going basis.
To schedule regular meetings with the Events Team and Sales Team where necessary to discuss events, clients to be targeted, financial goals and budgets.
To communicate and work very closely with the Director of Sales and Marketing to share ideas and initiatives for potential revenue generation for The Heritage, and to assist where possible in the development and implementation of the sales and marketing action plan for The Heritage.
To ensure all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction.
Compile weekly rosters and check daily ensuring adequate cover in line with business levels.
o To forecast wages on a weekly basis in areas of responsibility to ensure they are in line with budgeted wage percentage and to take appropriate action where forecast is above budget.
Maintain a training programme for all new and existing employees.
To participate in all training programmes that you are scheduled for you and your team.
Attend management meetings as requested. As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so this includes covering Duty Management shifts when required.
To carry out job chats, performance assessments and appraisals.
MISCELLANEOUS To ensure all reporting and servicing deadlines are met on a timely basis To attend meetings and training as required by the General Manager To assist colleagues to perform similar or related jobs when necessary To ensure guest satisfaction by attending to their requests and enquiries courteously and efficiently.
To accept a flexible work schedule necessary for uninterrupted service to guests.
The Heritage 'Core Values' Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel.
These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be Respectful Work as one Be the Best Own it and deliver it Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Refer a Friend incentives Learning and development opportunities Talent Development Programme Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite