Job Description The Executive Director, Investor Operations, is responsible for local & global initiatives, projects, deliverables, and budget adherence. Reporting to a managing Director, you will: Ensure adherence to company and AML department policies and procedures contributing to the policy, procedures development and review process, with emphasis on gaps/risks and ensuring regulatory requirements are adhered to.
Ensure the AML team supports the client integration process and the experience is professional and positive for all parties involved.
Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard. Ensure all relevant deliverables are dispatched as required, accurately and timely.
Manage and drive individual performance of the team members (50 people globally) and foster a professional environment of encouraging personal and professional development.
Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
Champion Investor Operations AML initiatives within the team, encouraging participation, constructive feedback and idea generation from the team members.
This role is a Controlled Function (CF) role under the CBI Fitness & Probity regime Qualifications Good understanding of regulations in multiple jurisdictions (for example: Canada, Dublin, Cayman, Malaysia, Singapore) Client/customer service management experience Bachelor degree in a business related field Internationally recognized AML qualification (ACAMS, ICA, CFC or other) 15+ years of operations experience in financial services, AML, with at least 7-10 years in a managerial capacity leading global teams Experience leading teams/departments, resource planning, driving change, developing an implementing procedures and controls in Investor Services, fund administration or related industry The vacancy is for 9 to 12 months Contract, maternity cover. Additional Information What's in it for you to join MUFG Investor Services?
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