Job Description At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do.
Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do.
We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About The Role Duties and Responsibilities of the Role: Ensure that all guests receive outstanding service that exceeds expectations.
Handle guest feedback, complaints, and special requests with professionalism and a positive attitude.
Monitor and manage dining areas to ensure cleanliness, ambiance, and adherence to service standards.
Supervise daily operations across all F&B outlets .
Ensure all service processes are followed efficiently during breakfast, lunch, dinner, and special events.
Lead, mentor, and develop floor staff, including servers, bartenders, and support staff.
Conduct training sessions to improve service skills and product knowledge.
Foster a positive work environment, promoting teamwork and open communication.
Monitor sales, manage guest check processes, and ensure accurate billing.
Assist in controlling costs related to food and beverage supplies, staffing, and other operational expenses.
Collaborate with the F&B Director to implement revenue-generating strategies.
Ensure that all food and beverages meet the hotel's quality and presentation standards.
Regularly inspect food presentation, beverage preparation, and service flow to maintain excellence.
Work closely with the kitchen team to ensure a smooth flow between kitchen and floor operations.
Enforce health and safety standards, including hygiene, food safety, and proper handling of food and beverages.
Maintain compliance with local regulations and hotel policies regarding food handling and safety.
Oversee the setup and execution of special events, including banquets, conferences, and private dining experiences.
Work closely with event planners, the culinary team, and guests to ensure seamless execution of events.
Requirements for the role: Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Thorough understanding of F&B operations, including service standards, food safety, and guest relations.
Problem-solving and conflict resolution skills.
Ability to work in a fast-paced environment and handle pressure gracefully.
Proficient in POS systems, inventory management, and Microsoft Office.
Keen eye for ensuring all elements of the guest experience are up to the highest standards.
Minimum 3-5 years of experience in F&B operations.
Skills Needed About The Company Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions. Company Culture 128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms.
Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it's deserved.
Desired Criteria Required Criteria Closing Date Monday 9th December, 2024