Job Description At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do.
Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do.
We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About The Role Duties and Responsibilities of the Role: Handle incoming reservation requests through various channels (phone, online, in-person).
Maintain an organized and up-to-date reservation system.
Welcome guests with a friendly and professional demeanour.
Escort guests to their tables, ensuring a smooth and efficient seating process.
Coordinate with the kitchen and waitstaff to manage table turnover and ensure a seamless dining experience.
Relay special requests or accommodations to the appropriate team members.
Have a thorough understanding of the restaurant's menu offerings.
Provide recommendations and answer questions about menu items.
Attend to guest inquiries, concerns, and special requests.
Ensure guest satisfaction and address any issues promptly and professionally.
Promote special menu items, promotions, and upselling opportunities.
Maximize revenue by encouraging guests to explore various offerings.
Maintain the cleanliness and presentation of the host area and entrance.
Monitor the overall ambiance of the restaurant, ensuring it aligns with our luxury standards.
Monitor and manage the flow of guests to avoid congestion.
Liaise with the outlet manager and other team members to ensure smooth operations.
Assist in organizing special events and group bookings.
Provide support during busy periods to ensure guest satisfaction.
Handle cash and credit card transactions accurately.
Process payments and provide receipts to guests.
Participate in training sessions to stay informed about menu changes, promotions, and hotel services.
Requirements for the role: Previous experience in a similar role, preferably in a luxury hotel or upscale restaurant.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Professional appearance and demeanour.
Knowledge of reservation systems and basic cash-handling procedures.
Customer-focused attitude with a passion for delivering exceptional service.
Skills Needed About The Company Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions. Company Culture 128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms.
Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it's deserved.
Desired Criteria Required Criteria Closing Date Monday 18th November, 2024