Our collective blend of expertise and experience makes PwC a great place to work. PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Let's see where your talent could take you.
Line of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: IFS - Operations
Management Level: Senior Manager
Job Description & Summary: PwC Ireland - Bring Your Talent, Grow Your Skills, Unlock Your Potential!
As a Facility and Support Services Manager, your responsibilities include the high-quality professional delivery of all FM hard and soft services along with managing the business support areas of mail, central filing, print & office supply services to the business.
You will work closely with the existing Building & Support Services teams and TFM provider to deliver all day-to-day facilities and operational services in line with established standards. This role requires experience and knowledge of technical services in a busy large-scale office environment, strong leadership and team management skills, and sound financial judgement with excellent customer relationship and general management skills.
Responsible for: Facilities Management: The core objective of this role is to oversee the daily operations of the organisation's facilities, including maintenance, repairs, and upgrades.Ensure all planned, reactive, and project works are undertaken in a fully compliant and efficient manner and to deliver service excellence in day-to-day operations and reporting.Liaise with the FM lead/supervisor to support and develop the onsite team to enable them to excel in their roles.Develop, implement, and manage all PPM, corrective and reactive maintenance activities utilising the FM provider's system.Manage service providers who deliver facilities services, ensuring full compliance with all requirements.Prepare budgets and manage financial performance of the FM contract.Conduct regular site audits to ensure quality of FM services are being delivered to expected standards.Ensure that project works are completed on time, within budget and to the required quality levels.Liaison with and support of the Firm's Environmental Health & Safety function and programmes.Support Services: Oversee operational support services including the management of the retrieval, filing, destruction, and maintenance of the firm's filing processes.Delivery of the firm's print, office supplies, and associated services to the business.Manage mail operations including the collection, delivery, and routing of all internal and external post, office logistics, and courier requirements.Manage contracts and service level agreements for external service providers.Experiences and Skills: Degree level qualifications in FM, technical/engineering, and/or business administration or related disciplines are highly desirable.A minimum of 5 years experience in the delivery of similar services at this level.Previous experience managing contractor/client relationships.Experience in managing and developing high performing teams.Experience and understanding of international accreditation systems.Experience in managing Health & Safety aspects of the role.Excellent IT, administration, and communication skills.Assist in the production and delivery of internal and external reports.Monitor and allocate work in a timely manner.Liaise with colleagues to update on tasks and projects where required.Monitor key metrics and identify trends and opportunities for improvement.Excellent communications and interpersonal skills.Ability to manage budgets and negotiate contracts.Unlock your potential with PwC Ireland: We believe that challenges are better solved together! We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.
Enjoy PwC's perks: We reward your impact and support your wellbeing through a competitive compensation package, inclusive employee benefits, and flexibility programs that will help you thrive in work and life.
Being appreciated for being you: Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr