THE JOB The Field IT Engineer will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person.
Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer-centric.Outside of the day to day norm The Technical Support Specialist will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.WHAT YOU WILL BE DOING Installation and support of Ticketmaster proprietary software and hardware e.g.
Ticket printers, Handheld Devices and Point of SaleInstallation of software, firmware to ensure devices are up to dateInstalling and supporting network devices including Wireless Access Points, Switches, Bridges etcUpgrading and replacing hardware and software as and when requiredConfiguring and testing of the above said hardware and softwareDiagnosing and remediation of issues and problems both remotely and on-siteRaising incidents and updating incident management softwareTracking Assets and updating asset management softwareMinimise incidents and service distribution by providing proactive support and maintenanceCoordinating and liaising with clients prior to attendance and installationsWorking with third party providers and contractors often in a lead capacityProvide on-site end user training and demonstration of Ticketmaster productsUpdating and maintaining technical and operational documentationCommunicating and collaborating with multiple teams and clientsFollowing best practices and procedures ensuring standards are maintainedMaintain an understanding of all TM and LN products usage and functionalityWHAT YOU NEED TO KNOW2+ years of technology industry experience.
Experience with ticketing and/or retail systems preferred.knowledge of Microsoft, Apple, and mobile device applications.Experience with both wired and wireless networking technologies and productsExperience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teamsYOU Strong aptitude for understanding concepts and methodologies, both technical and non-technicalStrong interpersonal and communication skills – ability to influenceCandidate must be detail oriented and organisedAbility to travel requiredMay be required to work nights, weekends, or holidaysMust have valid clean driving licenceCandidate must be dynamic to meet the needs of an ever-changing live entertainment environmentLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love.
As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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