Contract Terms: Permanent, 40 hours per week
THE TEAM The Field IT Engineer team, which is part of the Global Support & Operations organisation, is a customer-focused service delivery team providing technical support and installation services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction, we are driven to provide safe, secure, and reliable solutions and services that enable fans to enjoy the experience of live events.
THE JOB The Field IT Engineer will focus their day-to-day activities on providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person. Supporting a wide range of products, peripherals, and Ticketmaster proprietary software, you will need to be technically focused and customer-centric.
Outside of the day-to-day norm, the Technical Support Specialist will often work in the pressurised but enjoyable environment of festivals and outdoor events, installing a wide range of hardware and software solutions that provide fans with a seamless and enjoyable experience attending live events.
WHAT YOU WILL BE DOING Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices, and Point of SaleInstallation of software and firmware to ensure devices are up to dateInstalling and supporting network devices including Wireless Access Points, Switches, Bridges, etc.Upgrading and replacing hardware and software as requiredConfiguring and testing the above-mentioned hardware and softwareDiagnosing and remediating issues and problems both remotely and on-siteRaising incidents and updating incident management softwareTracking assets and updating asset management softwareMinimising incidents and service disruption by providing proactive support and maintenanceCoordinating and liaising with clients prior to attendance and installationsWorking with third-party providers and contractors often in a lead capacityProviding on-site end-user training and demonstration of Ticketmaster productsUpdating and maintaining technical and operational documentationCommunicating and collaborating with multiple teams and clientsFollowing best practices and procedures ensuring standards are maintainedMaintaining an understanding of all TM and LN products usage and functionalityWHAT YOU NEED TO KNOW 2+ years of technology industry experience. Experience with ticketing and/or retail systems preferred.Knowledge of Microsoft, Apple, and mobile device applications.Experience with both wired and wireless networking technologies and productsExperience in understanding work plans, reporting status of tasks, determining event-specific needs, and the ability to work with various internal and external teamsYOU Strong aptitude for understanding concepts and methodologies, both technical and non-technicalStrong interpersonal and communication skills – ability to influenceDetail-oriented and organisedAbility to travel requiredMay be required to work nights, weekends, or holidaysMust have a valid clean driving licenceDynamic to meet the needs of an ever-changing live entertainment environmentLIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.
EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
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