Field Service Engineer

Responsibilities: In line with the Customer Service Charter, communicate with external and internal customers in a professional manner to maximize customer satisfaction, encouraging repeat business, revenue, and profit growth.Find, diagnose, and rectify faults on customer FLT's as necessary, ordering the required spare parts efficiently.Adhere to all company H&S and Environmental policies and procedures, ensuring familiarity with current safety standards.Ensure time sheet data is accurate and up to date for smooth processing of all jobs.Maintain and update the ERP system daily, closing out jobs once completed.Maintain adequate vehicle stock levels and PPE to ensure maximum productivity.Maintain company vehicle and equipment according to company guidelines.Liaise with the first line of management for authorization of parts and process order numbers accordingly.Work under own initiative without constant supervision.Ensure all allocated work is adhered to and notify the Team Leader / Controller if in arrears.Ensure specified Engineering Standards, Safe Working Practices, and Company Policies and Procedures are followed at all times.Ensure all stock levels/movement records are accurate and correct.Obtain hour meter readings/site information as requested by Contract Admin department.Keep all company-issued equipment in satisfactory condition.Take on any additional duties as required by the Team Leader / Controller to ensure smooth departmental function.Perform any other duties which arise as a result of the above.Minimum Requirements: Qualified maintenance engineer (NVQ level 3/equivalent) in relevant discipline or industry experience.Excellent customer service skills.A high level of communication with the ability to communicate effectively via telephone and email.Impeccable attention to detail.IT Skills (Microsoft Office suite).Ability to maintain and achieve monthly targets and goals.Energetic, motivated, and pro-active team player.
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