JO-2408-539083 Field Service Technician Lead reports directly to the Service Manager and is responsible for leading a team of Field Service Technicians across Ireland. The successful candidate will be responsible for ensuring the safe and efficient installation and servicing of machines. The day-to-day actions of the Field Service Technician Lead include the planning of personnel, timing of service requirements, parts logistics, performing field-based tasks, such as installation and servicing. Role Lead a team of field service technicians in an effective and efficient way, providing best in class services to our customers.Ensure the team is well informed, by relaying communication to the team from the business, ensuring that everyone is across and aware of their deliveries, as well as how the business is operatingManage an effective roster to meet customers KPI, aligned with business operational efficienciesPerform installations, corrective and preventive maintenance on our machines on a regular basis; the percentage of field-based tasks may vary depending on business needsFacilitating growth and development both for the team and individualsBe a champion for improvements, for people, processes and productsBe a driver for delivering on customer commitments and safe practiceEnsure consistency of installations and service provided, while making sure policies and processes are followed and improved when requiredBe the link between Service manager and field teamBe a mentor for the field team, processing first line of questions in relation to operational demands coming from the fieldProviding both 'classroom' training and on the job guidancePerform toolbox talks and safety assessmentsManage the team performance, be a key part of the process in conducting yearly Performance Evaluations and Job Discussions for all assigned Team MembersAdapting to the demands of the business as we expand the offering across the markedRecruit and onboard field service technicians.Requirements Experience leading a team in a similar field-service management role essentialExperience working on the field, providing complex service or maintenancePrevious experience interacting face to face with customers.Diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment.Mechanical:Able to read mechanical drawingsElectrical:Able to read wiring schematicsElectronic:Have experience troubleshooting electronic equipment. Eventually this position will need to be able to replace circuit boards, sensors and other electronic components of the RVM.Customer Service:Must be personable; have very good customer service skills; be able to maintain relationships with TOMRA's customers and partners; must be able to communicate effectively.Driving:Candidates must have a full driving license; be capable of and willing to drive for extended periods; as well as be able to effectively navigate to and from locations.Safety:able to demonstrate strong awareness of safety procedures and practices in previous positions; previous training in workplace safety practices is well regarded
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