JO-2408-539083 Field Service Technician Lead reports directly to the Service Manager and is responsible for supervising a team of Field Service Technicians. The successful candidate will be based out of the Rathcoole office. Supervisory experience is essential. This role is on a Monday - Sunday roster. RoleLead a team of field service technicians in an effective and efficient way, providing best in class services to our customers.Ensure the team is well informed, by relaying communication to the team from the business, ensuring that everyone is across and aware of their deliveries, as well as how the business is operating.Manage an effective roster to meet customers' KPI, aligned with business operational efficiencies.Perform installations, corrective and preventive maintenance on our machines on a regular basis; the percentage of field-based tasks may vary depending on business needs.Facilitating growth and development both for the team and individuals.Be a champion for improvements, for people, processes and products.Be a driver for delivering on customer commitments and safe practice.Ensure consistency of installations and service provided, while making sure policies and processes are followed and improved when required.Be the link between Service Manager and field team.Be a mentor for the field team, processing first line of questions in relation to operational demands coming from the field.Providing both 'classroom' training and on the job guidance.Perform toolbox talks and safety assessments.Manage the team performance, be a key part of the process in conducting yearly Performance Evaluations and Job Discussions for all assigned Team Members.Adapting to the demands of the business as we expand the offering across the market.Recruit and onboard field service technicians.RequirementsExperience leading a team in a similar field-service management role essential.Supervisory experience - ie managing daily/weekly/monthly work rosters.Experience working on the field, providing complex service or maintenance.Previous experience interacting face to face with customers.Diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment.Mechanical: Able to read mechanical drawings.Electrical: Able to read wiring schematics.Electronic: Have experience troubleshooting electronic equipment. Eventually this position will need to be able to replace circuit boards, sensors and other electronic components of the RVM.Customer Service: Must be personable; have very good customer service skills; be able to maintain relationships with customers and partners.Driving: Candidates must have a full driving license; be capable of and willing to drive for extended periods; as well as be able to effectively navigate to and from locations.Safety: Able to demonstrate strong awareness of safety procedures and practices in previous positions; previous training in workplace safety practices is well regarded.
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